1. Right of Withdrawal
Under Swedish distance selling law, customers purchasing goods online from FurCasa Home generally have a 14-day right of withdrawal.
The withdrawal period starts on the day after you, or a person designated by you, receive the goods. If an order arrives in several deliveries, the period starts after receipt of the final item.
You do not need to provide a reason for withdrawing from your purchase.
To exercise your right of withdrawal, notify us within the withdrawal period by emailing furcasahome@gmail.com or using the withdrawal function on our website.
You may also use the Swedish Consumer Agency's standard withdrawal form, but this is not mandatory.
2. Returns
After notifying us of your withdrawal, you must send the goods back without undue delay and within 14 days of your notification.
Return address: [INSERT RETURN ADDRESS OR PRODUCT-SPECIFIC RETURN ADDRESS]
Goods must be returned with appropriate care and packaging.
For withdrawals, you are responsible for the direct return shipping costs, provided that we have supplied the required information about those costs before purchase.
For bulky furniture that cannot be returned by ordinary post, the return cost or a reasonable estimate will be disclosed before purchase.
[INSERT RETURN SHIPPING COST OR ESTIMATE FOR BULKY ITEMS]
3. Condition of Returned Goods
You may inspect the goods as you would in a physical store.
If the goods have been handled beyond what is necessary to establish their nature, characteristics or functioning, a lawful deduction for diminished value may apply.
4. Refunds
When you exercise your right of withdrawal, we will refund the payments required by law, including the cost of our least expensive standard delivery option when the entire order is withdrawn.
Additional charges for more expensive delivery methods are not refundable.
Refunds will be made without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the goods or evidence that you have sent them back.
Refunds will be made through the original payment method unless expressly agreed otherwise.
5. Faulty or Defective Products
Customers have a statutory three-year right to complain about defective goods under Swedish consumer law.
Complaints must be made within a reasonable time after discovering a defect. A complaint made within two months of discovery is always considered timely.
For valid complaints, FurCasa Home is responsible for the remedies and costs required by law.
Contact furcasahome@gmail.com to report a problem.
6. Contact
FurCasa Home
Email: furcasahome@gmail.com
Phone: [INSERT PHONE NUMBER]
Address: Sibeliusgången 36, 164 72 Kista, Sweden
Nothing in this policy limits your statutory consumer rights.